This return policy applies to all purchased items from petitepivot.shop, aiming to protect consumers’ legal rights and provide a clear and standardized after-sales service process.
By completing your purchase, you agree to and accept all the contents of this return policy.
I. Return Application Time
Users can apply for a return within 30 days of receiving the goods. Orders placed after 30 days will not be eligible for return applications.
II. Return Conditions
To ensure a smooth return process, please meet the following basic conditions:
The product is in its original condition, without serious use or damage.
Packaging, accessories, and labels are complete and intact.
It does not affect resale.
The original order information or proof of purchase is attached.
If the product is damaged due to human error or does not meet the return conditions, the return may not be accepted.
III. Return Process
Contact customer service to submit a return request
Provide order information and reason for return
Wait for review and confirmation
Return the goods as instructed
Warehouse confirms receipt and inspection
Process refund request
IV. Refund Instructions
Refunds will be processed after approval
Refund arrival time is within 3 days (based on payment channel processing time)
Refund will be returned to your original payment account
V. Shipping Costs
For returns due to product quality issues, we will bear reasonable shipping costs. For returns due to personal reasons (such as dislike, wrong selection, etc.), the user will bear the shipping costs.
VI. Unsupported Return Situations
The following situations may not support returns:
Returns exceeding the 30-day return period
Products that are visibly used or damaged
Man-made damage or improper use
Unauthorized returns
VII. Special Notes
Due to continuous losses, the merchant has decided to conduct a clearance sale. During the clearance sale, this return policy will still be strictly enforced to ensure users can enjoy the 30-day return policy and 3-day refund arrival service.
If you encounter any problems during the return process, please contact us through the contact information provided on the website. We will do our best to assist you.